How to Add Event Tickets and Ticketing Form Fields

A ticketed event is an event where you can sell tickets to registrants. Ticketing is only available for ticketed events.

Ticketing Fields allow you to collect information for each individual ticket purchased. For example, if a registrant purchases five tickets, they can provide details for all 5 ticket holders.

If you prefer to collect general information from the registrant and have them complete the form once per transaction, regardless of the number of tickets purchased, see Creating Custom Ticketed Event Forms.

How to Add a Ticketed Event
How to Add a Ticket
How to Show All Tickets and Prices
How to Sell Additional Products
How to Add a Refund Policy
Watch Video Tutorial

How to Add a Ticketed Event

Please see the steps below:

Create your event: How to Add an Event
Under the Registration tab, select Yes for Allow Online Registration and Accept Online Payments. Then, click Save.
Once Yes is selected, the Ticketing tab will appear. Complete the Registration tab, then navigate to the Ticketing tab.

How to Add a Ticket

Please see the steps below:

1. Click the button

2. Fill out the fields below:

Ticket Name – The name of the ticket.
Description – The description displayed to website visitors.
Default Price – The price at which the ticket will be sold. If fees are configured, the system will show the amount the member pays or the amount you receive after fees.

How to Add Registrant Discounts

Discounts – Apply either a percentage or fixed-amount discount to tickets for specific roles, groups, membership levels, or tagged users.
- Role/Tag: Select the role or tag you want to apply the discount to.
- Enter either a percentage or fixed amount discount.
- Click Add to apply the discount.
- Repeat to add discounts for other roles or tags.
- To remove a discount, click the bin icon next to it.

How to Restrict Ticket Access

Restrict Ticket to Roles/Member Tags – Restrict ticket purchases to users with a specific role or member tag, preventing the general public from purchasing the ticket.

Make your event details public while restricting specific tickets to members or selected roles. Set the event to Public under the Security tab and restrict only the Event Tickets. Tickets with no role restriction will remain available to everyone.

How to Configure Ticket Live and End Dates

Ticket Live and End Date - This option allows you to set the start and end dates for ticket sales. Use the calendar to select the date and time.

If left blank, tickets will be available once the event is activated and will display as “Sold Out” when all ticket slots are sold, if configured.

- This icon indicates that the ticket has a live and end date set.

- This icon indicates that the ticket has no live or end date set.
- This icon indicates that the ticket has expired.
- This icon indicates that the ticket is scheduled to go live at a future date.
- This icon indicates that the ticket is restricted to certain roles or tags.

Please feel free to hover your mouse over the icons shown on your screen, as this will show a tooltip of how the tickets were configured.

Order Limits
- No. Available - Set the number of tickets available. The quantity will decrease as tickets are sold and sales will stop once all tickets are sold.

- Min Ticket: You can set a minimum amount that can be sold to a member or just leave it empty (if it is a product or non-compulsory item)
- Max Ticket: You can set a maximum amount that can be sold to a member per transaction.

Note:

* Tickets added to a cart are held for 15 minutes. If the transaction is not completed, they will become available again.

* No. Available shows the tickets currently available for purchase, not the total ticket limit. The number decreases when tickets are added to a cart and remains reduced when purchased.

* Cancelling an order does not automatically restore the ticket stock. You must manually add the cancelled tickets back to the available quantity.

How to Add Ticket Fields

Ticket Fields – Custom fields can be used to collect details for each ticket purchased. (eg; dietary requirements for each attendee). You can add up to 10 fields and make them required or optional. Account Type Fields can also be used to collect attendee names.

Field Name - Enter the label or field name you would like
Type - Choose from Text, Dropdown, Radio Button, or Checkbox
- Account: The account field will collect first name, last name and email address for every ticket purchased. These details are used in the ticket reporting, and all attendees will be emailed any manual or scheduled emails for the event.
  The Account field will also require purchasers to nominate;
  - If the ticket is for them
  - If the ticket is for any of their secondary members
  - Name all other attendees
  - Additional Registrants – If an additional registrant does not already have an account, one will be automatically created and linked to the main registrant. Their name will appear as an option when registering for other events in the future. They cannot log in unless a username and password are set up.

- Text: Ability to enter free text.
- Dropdown Selection: Create a dropdown list for the registrant to select.
- Radio Button: Select a single option.
- Checkbox: Ability to select multiple options.
Required - Tick this option if needed.

The ticket type will then appear on your screen as inactive, click the red button to activate your new ticket. . Once your ticket is active, it will be displayed with a green "Active Button"

When multiple tickets are purchased, only the main registrant will receive the event confirmation email. However, additional registrants will be included when sending an email via the Event Scheduled Email.

Ensure the Accounts form is added to collect the additional registrants’ details.

3. Click

once done.

Show All Tickets and Prices

By default, events preview all publicly available active tickets under the event.

If ticked or enabled, this option will preview all active tickets, including restricted tickets available only to certain users.

Please note that this feature ONLY displays all active tickets and add-on products. Only users with appropriate permissions can access restricted tickets and discounts.

Selling Additional Products

Additional Products – Offer customers additional products to purchase with their tickets. These products appear after customers select their tickets.
Adding products follows the same process as adding tickets.

Refund Policy

Refund Policy – A refund policy is required when selling event tickets. You can allow refunds up to 1, 7, or 30 days before the event, or choose no refunds.Note: The refund policy cannot be changed once a ticket has been purchased.

You must click "Save and Close" or "Save" at the bottom of the screen for any ticketing changes to be saved.