Scanning Members Barcode On The Mobile App

You can scan a members barcode when logged in to the mobile app as an administrator and produce scan reports

• Scanning a member's barcode

• Scan Reporting

• Scanning Event Attendees

  • Registration Event: Registrant (member/non-member) has enrolled for the Non-ticketed/Registration Event. 

  • Registration Event: Member Did not Register for the Non-ticketed/Registration Event. 

  • Ticketed Event: Registrant (member/non-member) has enrolled for Ticketed Event. 

  • Ticketed Event: Member Did not Register for Ticketed Event. 

  • Rescanning of Barcode. 

• Roles Required For App Scanning

• Dedicated Scanning App

You can scan a member's barcode when logged into the mobile app as an administrator. This will then produce a scan report which will be available in the website membership admin area. If the scan is related to an event, then it will mark the member as attended.

Scanning a member's barcode - General Scanning

We have two types of scanning available in Member Jungle: general scanning i.e. when someone enters a venue, and scanning against an event i.e. event attendance tracking. 

To scan a members barcode you must be logged in as membership administrator on the app.

Tap this icon    which is displayed in the bottom left corner of the screen.

The camera will open, and you can hover your phone over the registrants' barcode. 

Once you have successfully scanned the barcode you will see a scan success message pop up on the screen.

If a member does not have a mobile number in the system, you will be prompted to add this upon scanning their member card.

Scan Reporting 

When you have scanned your members' barcodes, you will be able to view a report in the members administration area. 

To find this, login to your website as a membership administrator and select reports from the left navigation. You will see the option of Scan Report. 

This report will detail the date and time of the scan, the members name, the additional information that you may have added at the point of scanning, and also the name of the person that scanned the member in. 

You can filter this report by dates, keywords and using the quick links provided. 

Like the other membership reports, the scan report can be exported to CSV.

 

Scanning Event Attendees - Event Attendance & Registration

The second type of scanning available in Member Jungle is event attendance and registration, which helps you monitor and keep track of who has attended your events. When someone arrives you can scan their member's card to mark off their attendance at an event or their barcode. This functionality is available to Event Coordinators, Site Administrators, and Event Administrators, and Dedicated Scanners.

To do this, select the relevant event on the mobile app. Hit the scan icon  in the bottom left of the screen to open the scanner. You can then scan the barcodes of the members.

Registrant has enrolled for the Non-ticketed/Registration Event

When scanning the registration event barcode, a pop-up message will appear on your screen. There's also an option to adjust the attendee count when needed. This option is available for members and non-members. Non-members can access the mobile app using the logins they created during the registration process.

Member Did not Register for the Non-ticketed/Registration Event

When scanning the barcode of a member who hasn't registered for the event, a pop-up message will appear on the screen. The pop-up screen will offer an option to register the member for the event and choose the number of attendees.

Registrant has enrolled for Ticketed Event

When scanning the barcode of a member or a non-member who has purchased a ticket (with or without cost) the following screens will display as shown below. The pop-up screen has an option to adjust the number of attendees if needed.

Member Did not Register for Ticketed Event

When scanning the barcode of a member who has not registered or purchased a ticket, the following pop-up screen will appear. Please note that there is no option to register the member for the event directly through scanning. Members must purchase tickets via the app or website, or administrators will manually enrol members in the event. Registering & Purchasing Event Tickets As an Administrator

Rescanning of Barcode

When rescanning a member's barcode, the pop-up screens for both registration (left) and ticketed (right) events will be displayed. A message is displayed on the screen confirming that the member has been recorded. Additionally, you have the option to adjust the number of attendees if required.

Members that are successfully scanned in, will be marked as attended in the event reporting. 

This scan will also register in the membership scan report. 

Roles Required For App Scanning

To be able to scan member cards on the mobile app, the user must have at least one of the following roles and permissions in the Security Tab. See Creating Roles & Permissions to learn how to set these up.

• Event - Item Approver
• Membership - Item Administrator
• Full Site Administrator (this is a special permission granted via Authorised Contacts)

Dedicated Scanning App

We also offer a Dedicated Scanner which is available at an additional monthly fee. This enables the mobile app to be logged in as a scanner only and disables all other functionality of the app.

This option is excellent if you wish to leave your mobile device unattended and set up for your members to "self-serve", or if it is to be operated by a non-administrator. Raise a support ticket if you would like to discuss adding the dedicated scanner to your package.

**NOTE** The scan ability is not available in all of our packages. If you would like to check your package or request an upgrade to have this ability, please raise a support ticket.