Skip to content
  • There are no suggestions because the search field is empty.

How to login to your Club Site as a Member/User

Here are the detailed steps on how members and users can log in to the system. There are two options, depending on whether Passkeys and Easy Login are used or not.

Standard Login

  • If an email address is entered instead of a username, the system will recognise the account and email the correct username to log in.

  • Two-Factor Authentication (2FA) can be enabled for members and is enforced for users with administrative module access to enhance the security of club data and member details. 2FA codes can be sent via:

    • Email

    • SMS if available
    • Mobile app notification (for users already logged in to the app but accessing their account from another browser or device).
    • Authenticator app - the system will not send a code; instead, you can use the code generated in the app to log in.

Passkeys & Easy Login

  • One-Time Login Code (OTP) & Two-Factor Authentication (2FA) : If a password is forgotten or hasn’t been set up, users can log in using a One-Time Login Code. Depending on what’s available or already set up in the account, OTP or 2FA codes can be sent via:
    • Email
    • SMS if available
    • Mobile app notification (for users already logged in to the app but accessing their account from another browser or device).
    • Authenticator app - the system will not send an OTP; instead, you can use the code generated in the app to log in.
  • Passkey: Another secure option is to log in using a passkey, which allows quick access by scanning a QR code displayed on your screen. This will be a default option once enabled.

Standard Login

Passkeys & Easy Login

Forgot Username and Password

Member Jungle Mobile App

 

Standard Login: How to Login 

Please skip steps that aren’t relevant to your account

1. Enter your username and password on the field. Please note that OTP is not available for this type of login.

 

2. reCAPTCHA: May be triggered if you are logging in for the first time or from a different browser.

Note: CAPTCHA may be triggered before entering your password in several situations, such as:

  • Frequent logins and logouts

  • Using Incognito or private browsing windows

  • Multiple failed login attempts

CAPTCHA may also appear if a user is not signed into Google or fails the initial CAPTCHA challenge. Please note that Google manages CAPTCHA functionality, so Member Jungle cannot influence whether you pass or fail, nor control the images displayed.

 

3. If 2FA is enabled, please note that the options for where to send the code depend on what is available in your account and what you have set up.

To enable 2FA, please see here: Enable Two-Factor Authentication (2FA)

To enable the Authenticator App, please see here: How to Configure Authenticator App

  • Once 'Trust this Device' is ticked, the system will skip asking for a verification code the next time you log in for a maximum of 7 days using the same device, IP address, and browser. By default, the code will be sent to the option you previously selected during your last login.
  • For the Member Jungle app option, please note that the code is delivered via app notification. You can access the code from your notification banner, and clicking it will open the app directly. The app does not store or save the code. Please ensure that notifications are enabled in your device settings


    unnamed (3) unnamed (6)

Please note that 2FA is optional for all members. However, all account u
sers with administrative module privileges are required to enable 2FA. Enabling 2 Factor Authentication (2FA) for Administrators

Passkeys & Easy Login: How to Login

Please skip steps that aren’t relevant to your account

  1. Please enter your username. If you forgot your username or password, please see this section.

If you enter your email address instead of your actual username, the system will display this message. This will provide you an option to start again or have your username sent to your email address.

2. reCAPTCHA if available- Follow the same steps as above.

3. If Passkey is enabled, after entering your username, the system will automatically prompt you to use your passkey. Follow the on-screen instructions, including scanning the QR code with your phone or tablet camera.

To enable Passkey, please see here: How to Configure a Passkey 

Please note that the screenshots below may differ depending on your device and how your passkeys were set up.

  •  On your computer or laptop

  • On your mobile phone. Click the 'sign in with passkey' to proceed. Please follow the next prompt on your device.

 

To use a password instead of a passkey, please click 'Cancel'.

4. To use a password or OTP, select 'Enter my password instead.' This option allows you to log in using either your password or a one-time passcode (OTP).

Please note: if 2FA is disabled, OTP is available, since the password serves as the first factor and the code as the second. If you choose to enter your password and 2FA is enabled, you will be redirected to the 2FA screen. Please see next step if applicable




 

5. If 2FA is enabled - Follow the same steps as above.

Standard Login: How to reset my username or password

  • Forgot Username: On the login screen, select 'Forgot your username?' and fill in the required details. You may also need to complete a reCAPTCHA. Please ensure that you provide the correct details; otherwise, you will not receive an email.

    Click next once done. 



    You will then receive an email with your username.






  • Forgot Password: On the login screen, select 'Forgot your password?' and fill in the required details. You may also need to complete a reCAPTCHA. Please ensure that you provide the correct details; otherwise, you will not receive an email.



    You will then receive a password reset email with the unique link.





Passkeys & Easy Login: How to reset my username or password

  • Forgot Username: On the login screen, select 'Forgot your username?' and fill in the required details. You may also need to complete a reCAPTCHA. Please ensure that you provide the correct details; otherwise, you will not receive an email.

    Click next once done. 



    You will then receive an email with your username.

 

  • Forgot Password: On the login screen, select 'Forgot your password?' and fill in the required details. You may also need to complete a reCAPTCHA. Please ensure that you provide the correct details; otherwise, you will not receive an email.



    You will then receive a password reset email with the unique link.

Note: Please note that while the system allows for similar email addresses among members, each username is unique to its respective account.