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Enabling 2 Factor Authentication (2FA) for Administrators

How you can turn on 2 factor authentication (or multi-factor authentication) to provide additional login security.


What is 2FA and what are the benefits?

Two-Factor Authentication (2FA), also known as multi-factor authentication, is a security measure that requires you to provide two forms of identification before gaining access. By using two methods to log in—such as a password and a one-time code sent to your email or mobile number, or use the code generated in the authenticator app—2FA provides significantly stronger protection against unauthorized access.

One-Time Password (OTP) is not available if 2FA is enabled. To enable 2FA, the account must have a password set up. Enable Two-Factor Authentication (2FA)

What Options are Available

Two-Factor Authentication (2FA) can be enabled for members and is enforced for users with administrative module access to enhance the security of club data and member details. 2FA codes can be sent via:

      • Email
      • SMS if available
      • Mobile app notification (for users already logged in to the app but accessing their account from another browser or device).
      • Authenticator app - the system will not send a code ; instead, you can use the code generated in the app to log in.  How to Configure Authenticator App

Two-factor authentication (2FA) is available for all members and administrators. The SMS credits used for 2FA and SMS email campaigns are shared, meaning they draw from the same credit pool. To enable this feature and purchase SMS credits, please see Security Settings.

Please note that 2FA via SMS may not be available in certain countries.

How to Manually Enable 2FA as an Administrator on Behalf of a Member

  1. Navigate to the member's account and, under the Account tab, click Enable 2FA.




  2. Once selected, a pop-up message will appear—click Enable 2FA to confirm.

  3. After enabling, the button will turn red.

  4. To disable 2FA, the system will prompt you to provide a reason for disabling.

 

Please note that 2FA is optional for all members. However, account users with administrative module privileges are required, and will be prompted by the system, to enable 2FA.