Managing and maintaining an SMS Campaign.
Important: SMS Campaigns are currently only supported in Australia.
To access the Email and SMS Campaign module, click on MODULES --> Email and SMS Campaign.
To Manage your SMS Campaign and send an SMS, click on the Manage icon next to the Campaign you wish to manage.
On this page you can Create, Edit, Send or Delete SMS .
The Email Management page also shows;
- Pending SMS
- Campaign SMS sent in the last 30 days.
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CREATE & SEND A NEW SMS
To create a new SMS , click on "New Message" under the SMS Messages heading.
- Message Title- This is used for your administrative reference only.
- From Name- Insert the name you would like the SMS signed from.
- Message- Enter the message to be sent to users. Each credit covers up to 160 characters (maximum of 2 credits), including the 'From Name' if provided. The message below the field will show the estimated credit cost for your SMS.
Click Save.
Your SMS Campaign will now be listed on the SMS Campaign page.
Please note that some characters (e.g., Microsoft Word quotes, square brackets, etc.) count as two characters in SMS. The system will alert you if you’re using special characters or if you’re nearing the default credit-per-SMS limit (set to 2). It will then calculate how many credits your message will use.
EDITING A CAMPAIGN
To add and edit an SMS Campaign, click the Edit icon next to the campaign name you wish to edit.
Once you have made your changes, click Save.
SENDING AN SMS
Once you have created the SMS , you can send the message by clicking the Send SMS icon from the SMS Campaign page.
If you are working on a publicly accessible or imported list of subscribers, you will see a list of Subscribers to this Campaign. The SMS campaign is public if there's no associated module.
If the campaign has a linked or associated module, see Associated & Linked Campaigns for more information on additional screens.
By default, all the Subscribers are checked to receive the message. If you wish to send the message to only certain Subscribers, uncheck the boxes for the Subscribers you do not wish to receive the message.
When the Subscribers you wish to receive the message are checked, click Review SMS.
This page will display the number of credits the message will cost and the remaining credits after sending. Click 'send immediately' to send the message.
SMS CAMPIAGN STATISTICS
This section displays charts showing subscriber activity and campaign messages sent over the past 12 months. You can also choose to hide these charts from your dashboard if needed.
CAMPAIGN SMS PENDING
"The Campaign SMS Pending" section on the SMS Campaign page shows the messages that have been sent and the date they were sent.
CAMPAIGN SMS SENT LAST 30 DAYS
This section displays all SMS campaigns sent in the last 30 days. To view the complete list, select 'Show All'.
NEED MORE SMS CREDITS?
To add more SMS credits to your campaign module, you can purchase them directly through the website.
Please note that the ability to send an SMS is not available as standard in all of our packages. If you are unsure of your eligibility or if you would like to discuss an upgrade, please raise a support ticket.