Email & SMS Campaign
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      2. Email & SMS Campaign

      Importing SMS Subscribers

      How to import subscribers into an SMS Campaign.

      Important: SMS Campaigns are currently only supported in Australia.

      To import subscribers into an SMS campaign, click on MODULES --> Email & SMS Campaign. From the module admin screen, go to SMS Campaigns --> Import SMS Subscribers to get started.

      You will see instructions on what fields you can import located at the top of the screen:

      • The first column is always the Mobile Number.
      • The second column is the first name if the subscriber is a person.
      • The third column is the last name for a person or the name of an organisation if the first name is blank.
      • The fourth column is the Company Name if the subscriber is a person. 
      • The fifth column must contain a Y for subscribed and N for unsubscribed. This is case sensitive.
        • Invalid values for this column will be ignored.
        • If the Subscriber has unsubscribed on your site, they won't be re-subscribed by this process.
      NOTE: The file that contains the subscribers to import must be a .csv file and ONLY the first five columns will be used for importing. 
      • SMS Campaign: When you have your CSV file ready for import select the SMS Campaign that you wish to import into from the drop down list. NOTE: You CANNOT import into a linked campaign or a campaign that has a module associated with it, as the mobile numbers addresses are dynamically created from other modules that subscriber lists will not be used.
      • Ignore First Row: If your csv has headings select "YES" for ignore the header row.
      • Delete Prior Subscribers: All current subscribers will be deleted as part of this process. To override this behaviour uncheck the "Delete Prior Subscribers" option.
      • Import File: Click on the Choose File button and browse your computer to find your import spreadsheet and click "Open".
      • When you are ready click on the "Import Button" at the bottom of the screen.

      You will see a message on the screen to tell you that the import is processing. 

      Then a message will appear on the top of the screen to tell you that the import was successful. 

      You will also see a list of the result from your import. 

      Rows may be skipped for the following reasons

      • Missing or invalid data. 
      • Subscriber already exists.
      • Subscriber has been unsubscribed or deleted.

      Invalid Users may 

      • Have incorrectly formatted details. 
      • Have spaces in their mobile number. 
      • You have empty columns that require information.