FAQ
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      FAQ: Why cant I renew a member?

      The reasons behind why you may not be able to renew a member.

      Question

      Why cant I renew a member?

      Answer

      There are a few reasons why a member can't renew.

      1. There are no products available for the member.
        • Check that there are products available for the member to purchase (either a Renewal only or Standard product).
        • Check the permissions for a product. The member may require a specific role to purchase the product.
      2. The member is not within the 'Leeway Days' for the membership level.
        • Check the Membership Level's Leeway Days setting. This sets a number of days before a member's expiry date that early renewal is available.
        • If the membership level has a fixed expiry date, the leeway days applied to this fixed date instead of the member's expiry date (although they will normally be the same).