FAQ: Why cant I renew a member?

There are a few reasons why a member can't renew:

1. There are no products available for the member.
   • Check that there are products available for the member to purchase (either a Renewal only or Standard product).
   • Check the permissions for the product. The member may require a specific role to purchase the product.
2. The member is not within the 'Leeway Days' for the membership level.
   • Check the Membership Level's Leeway Days setting. This sets a number of days before a member's expiry date that early renewal is available.
   • If the membership level has a fixed expiry date, the leeway days apply to this fixed date instead of the member's expiry date (although they will normally be the same).