The reasons behind why you may not be able to renew a member.
Why cant I renew a member?
There are a few reasons why a member can't renew.
- There are no products available for the member.
- Check that there are products available for the member to purchase (either a Renewal only or Standard product).
- Check the permissions for a product. The member may require a specific role to purchase the product.
- The member is not within the 'Leeway Days' for the membership level.
- Check the Membership Level's Leeway Days setting. This sets a number of days before a member's expiry date that early renewal is available.
- If the membership level has a fixed expiry date, the leeway days applied to this fixed date instead of the member's expiry date (although they will normally be the same).