FAQ: How can I reset a forgotten password?

What to do when a member forgets their password.


How can a member reset a forgotten password?


  • In a browser go to your website and click the login button.
  • Click the 'Forgot Your Password' link. 
  • On the password reset screen, type in your 'Username' and 'Email Address'.
  • Click the 'I'm not a Robot' checkbox and verify the requirements.
  • Click 'Send'.
  • Check your email and follow the instructions to reset your password.  This involves following the link in the email message then entering your 'new password' that you would like to use and then 'confirming' the new password.
  • Click 'Submit'.