Skip to content
  • There are no suggestions because the search field is empty.

Registering for and Purchasing Event Tickets as a Member or Guest

This help document will show you how both members and non-members can register and purchase event tickets.

    There are two common types of events in the system, depending on how your admin created them. Your screen may differ depending on whether the event is registration-only (free) or a ticketed event that requires payment.

     

    Registering as a Member / User

    As a member or an existing user, you can register for events via the app ( member only) and website.

    1. Please navigate to the event page and click 'register'.

    2. On the left section, please  log in to your account by following the prompts.
     

    3. Once the codes are entered correctly, a pop-up message will appear on the screen.
     
    To add more than one registrant, enter the number of additional registrants in the 'Additional Guests' field. If none, you can leave it as 0. Once done, click 'register'. 
     

     

    4. A successful message will appear on your screen, and a confirmation email will be sent to your email address.

     

    Registering as a Guest / Non-Member

    As a non-member, you can register for events via the website.

    1. Please navigate to the event page and click 'register'.

    2. On the right side of the screen, in the “Continue as a Guest” section, please fill out your details. Then, click 'next'.
     

    • If you use an email address that matches an existing account in the system, you will see this message:

    • If you are an active user in the system, please log in to your account by clicking Next (left section) and following the steps Registering as a Member / User. However, if you believe you are NOT a member and an active user in the system, you can select Continue.

    3. Please enter the 6-digit code that was sent to your email.

    4. Once the codes are entered correctly, a pop-up message will appear on the screen. To add more than one registrant, enter the number of additional registrants in the 'Additional Guests' field. If none, you can leave it as 0. Once done, click 'register'. 

    5. A successful message will appear on your screen, and a confirmation email will be sent to your email address.

     

    Purchasing Event Tickets as a Member/User

    As a member or an existing user, you canpurchase event tickets via the app ( member only) and website.

    1. Go to the event page and click “Purchase Tickets.” You might also see an option to preview all active tickets by clicking the amount with the eye icon above the button. Please note that this feature may not appear on all events, depending on how the event was set up.


    2. On the left side of the screen, in the “Already Have An Account” section, please enter your username. Then, click 'next'.

    • Please follow the prompts that appear on your screen:


    3. Once logged in, a pop-up page will appear showing all tickets available for purchase. Please use the drop-down option to select a ticket type. Click 'continue' once done.

    4. Another pop-up page will appear if 'add-on products' are available for the event. Please use the drop-down menu to select and purchase an item. Once done, click 'Checkout'.

    5. You have the option to review the items you purchased. Once done, please click 'Register'.
     

    6. At the checkout stage, select the payment method and follow the prompts on your screen. Once completed, you will receive a confirmation email with the attached invoice.
     

     

    Purchasing Event Tickets as a Guest / Non-Member

    As a guest/non-member, you can purchase event tickets via the website.

    1. Go to the event page and click “Purchase Tickets.” You might also see an option to preview all active tickets by clicking the amount with the eye icon above the button. Please note that this feature may not appear on all events, depending on how the event was set up.

    2. On the right side of the screen, in the “Continue as a Guest” section, please fill out your details. Then, click 'next'.

    • If you use an email address that matches an existing account in the system, you will see this message:

    • If you are an active user in the system, please log in to your account by clicking Next (left section) and following the steps Purchasing Event Tickets as a Member/User. However, if you believe you are NOT a member and an active user in the system, you can select Continue.

    3. Please enter the 6-digit code that was sent to your email.

    4. Once entered, a pop-up page will appear. The page will only show the available tickets for purchase. Use the drop-down menu to select the number of tickets you want to buy. Please select 'continue' once done.


    5. If 'add-on products' are available, you can purchase them by selecting the number of items from the drop-down menu. Please proceed to 'checkout'.

    6. You can review your purchased items in your cart. Once done, click 'Register'.


    7. Please follow the checkout prompt.


    8. Once completed, you should receive an email with the event details. You will be automatically logged in after completing the transaction; however, once you exit or log out, you will lose access. Completing the account setup is optional, but if you choose to do so, you will be able to access your account and view your transaction history in the system. The email will also include an option to complete your account setup.

     

    Return to Events Main Help Document.