Managing Event Registrations

Managing event registrations helps you keep track of who’s attending, monitor registration details, cancel and process refund, communicate, and export event attendees.

To view a full list of who has registered for an event, go to the Event List and click on the "Registrations icon" or "Tickets icon" located to the right of the selected event. 

Depending if the event is a registration-only event or a ticketed event will determine what appears next. 

• Event Registration List Dashboard – Ticketed & Registration-Only

• Export Registration List
• Re-send Email

Event Registration List Dashboard – Ticketed & Registration-Only

Ticketed Events

If your event is ticketed, you will then see a dashboard as follows.

• Order/Registration Date: Orders or registrations can be searched by date range.
• Show Cancelled Orders/Registrations: Yes/No will show declined orders or not.
• Show Attended: Filters on if you have marked the person as attending or not
• Product: Filter orders by ticket types.
• Processed: Filter orders by pending payments or processed payments.
• Account Name: search by member account name. Start typing a member's name and it will search.  Select from the members shown.
• Email Attendees: send email to attendees - see more on emailing Event Attendees here.

Registration-Only Event List

Export Registration List

Export Attendees (for Ticketed Events)

This is for ticket orders only.  Click EXPORT ORDERS for options on available exports.

• EXPORT CONTACT DETAILS TO CSV: this will export full member contact and event details
• EXPORT TICKETS TO CSV: This will export a list per ticket with all details collected in the custom ticketed fields i.e. Dietary Requirements or Name - see here for more information
• EXPORT FORM DATA TO CSV: this will export the form data collected at time of ticket purchase

Export Attendee Contacts

This is for event registrations only not ticketed events.  Click  to export a CSV with the registered attendee details.

Resend Emails

You can now easily resend the registration email and PDF invoice for non-cancelled orders. Simply click on the three dots , and you will be presented with options to resend either the registration email or the invoice. For the registration events, you can re-send the registration email only.